Terms and Conditions
JF Travel Limited company number NI636726 with its registered office address at 31 Kingsgate Street, Coleraine, Northern Ireland, BT52 1LD operates as a managed member of the Global Travel Group.
We act as a retail booking agent in respect of all bookings we take and/or make on your behalf.
For all such arrangements where we act as your retail agent, your contract for the supply of the service(s) in question will be the disclosed supplier of the service(s) in question. When making your booking, we will arrange for you to enter into a contract with that supplier. Your booking will be subject to these terms and conditions for our booking services, and also any booking conditions of the disclosed supplier of your travel arrangements. For the avoidance of doubt, where we sell you a Package holiday that has been organised by another supplier, we will sell that holiday as retail agent for that supplier. Where that Package holiday includes a flight, the flight will be protected by the supplier’s ATOL and the ATOL Certificate will be issued by us on behalf of that supplier.
Making a booking
When you make a booking, you guarantee that you are over 18 and have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.Subject to the availability of your chosen arrangements, we will confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader, please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document is incorrect or incomplete as it may not be possible to make changes later. Please ensure that names are exactly as stated in the relevant passport.
To make a booking you must pay a deposit in order to confirm your chosen arrangements. The amount of the deposit will be advised by us at the time of booking.After you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we are entitled to assume that you wish to cancel your booking. We will notify the supplier who will cancel your booking and will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges set out by the supplier if your holiday is not paid.
Changes to your holiday
If you wish to change any part of your confirmed arrangements you must inform us as soon as possible and we will liaise with any applicable supplier on your behalf. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that any supplier will be able to meet your requested change as amendments can only be accepted in accordance with their terms and conditions. You will be asked to pay for any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.
Cancelling your booking
If you or any member of your party want to cancel your booking after we have confirmed it, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. We will ask you to pay cancellation charges if applicable. In the event of a cancellation of a booking secured by a low deposit, we reserve the right to collect the balance of the full deposit amount.
If the Supplier Changes or Cancels your holiday
We will inform you as soon as reasonably possible if any supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and any applicable supplier in relation to any alternative arrangements offered but we will have no further liability to you.
Passport, Visa & Health Requirements
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/abroad/passports. All passengers must have individual machine readable passports. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/foreign-travel-advice.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Government Travel Advice
Before making a booking we recomend that you consult the relevant Government websiites for the most up to date travel advice and guidance.In the UK this is available via The Foreign and Commonwealth Office at www.gov.uk/foreign-travel-adviceIn the ROI please consult the Department of Foreign Affairs at https://www.dfa.ie/travel/travel-advice/
We strongly recommend that you do not travel without adequate Travel Insurance for your own protection and peace of mind, please be aware that some airlines may not allow you to travel without insurance. It is your responsibility to ensure that you purchase adequate travel insurance for your needs.
If you have any special request (such as a low floor, adjacent room, etc.), you must advise us of these at the time of booking. Although we cannot guarantee that your requests will be met, we will certainly pass on your requests to the supplier concerned.
Delay and Denied Boarding Regulations
In the event of any flight delay or cancellation at your UK or overseas point of departure, the airline is responsible for providing such assistance as is legally required by the Denied Boarding Regulations. We regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so. We cannot accept liability for any delay.
Proof of Purchase
You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times. We will not be liable for any supplier not providing you with the booked product or service if you do not produce such documentation.
If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us. Certain airlines may also cancel the return portion of your ticket if you fail to take the outbound journey. Please contact us if you fail to take the outbound journey but intend to use the inbound portion of a return ticket.
We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.
It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.If, in our reasonable opinion or that of our suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our suppliers, including terminating your trip, in which case our and our supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.